Privacy Policy

Metropolitan Plumbing Heating & Air Conditioning, also referred to on this website as Go Metropolitan, respects the privacy of our website visitors and customers. This Privacy Policy describes the types of information that may be collected through GoMetropolitan.com, how that information may be used, and the steps we take to handle it responsibly.

By using this website or voluntarily submitting information through one of our forms, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide when you contact us, request service, request a quote, ask about financing, call our business, or otherwise communicate with us.

This information may include:

• Your name
• Telephone number
• Email address
• Service address or general location
• The type of HVAC, plumbing, heating, cooling, or water heater service requested
• Information you choose to include in a message or service request

Please do not submit sensitive personal, financial, medical, or other confidential information through a general website contact form unless it is specifically requested through an appropriate secure process.

How We Use Your Information

Information submitted through this website may be used to respond to inquiries, communicate about requested services, schedule or discuss service, prepare estimates or quotes, provide customer support, and operate and improve our business and website.

We may also use information to:

• Respond to plumbing, heating, air conditioning, and water heater inquiries
• Follow up on service or installation requests
• Provide requested information about available services
• Communicate regarding appointments or customer service matters
• Maintain appropriate business records
• Improve website functionality and visitor experience
• Protect the website and business against misuse, fraud, or security threats
• Comply with applicable legal obligations

Website Data & Cookies

Like many websites, GoMetropolitan.com may automatically receive limited technical information when visitors access the site. Depending on the website configuration and services being used, this may include browser type, device type, referring pages, pages visited, approximate geographic information based on an IP address, and similar technical information.

The website may use cookies or similar technologies that support basic website functionality, security, performance, analytics, or other website features. Browser settings can generally be used to limit or disable cookies, although doing so may affect certain website functions.

How Information May Be Shared

We do not sell personal information submitted through our website as part of our ordinary business operations.

Information may be disclosed to service providers or contractors when reasonably necessary to operate the website, communicate with customers, provide requested services, process legitimate business functions, maintain security, or comply with applicable law.

We may also disclose information when reasonably necessary to protect our rights, property, customers, business operations, or the safety of others, or when required by law, court order, or other lawful process.

Financing Information

Go Metropolitan may provide information about financing options that are available to qualifying customers. If financing is offered or processed through a third-party financing provider, information submitted directly to that provider is subject to the provider’s own privacy practices and policies.

Customers should review the applicable financing provider’s privacy policy and terms before submitting financial or credit-related information.

Data Security

We use reasonable administrative and technical measures intended to protect information handled through this website. However, no website, electronic transmission, or online storage method can be guaranteed to be completely secure.

For this reason, visitors should use appropriate care when transmitting personal information online.

Third-Party Websites & Services

This website may contain links to third-party websites, social media platforms, financing providers, review platforms, or other external services. Those websites are operated independently and may have their own privacy policies and data practices.

Metropolitan Plumbing Heating & Air Conditioning is not responsible for the privacy practices or content of independently operated third-party websites.

Your Privacy Choices

If you have submitted personal information directly to us and would like to ask about that information, correct inaccurate contact information, or request that we stop using your information for nonessential communications, you may contact us using the information below.

Certain information may need to be retained when reasonably necessary for legitimate business purposes, recordkeeping, dispute resolution, legal compliance, or other obligations.

Children’s Privacy

This website is intended to provide information about residential and commercial HVAC, plumbing, heating, cooling, and related services. It is not directed toward children, and we do not knowingly seek to collect personal information from children through this website.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, technology, or applicable requirements. When the policy is updated, the effective date shown near the top of this page may also be revised.